General conditions of Sale

1. Acceptance

Seal-Technology Italia, SeaDrone and SwellPro Italia (for convenience called E20 R.) are trademarks of the E20 Robotica company. The general conditions of sale and delivery of the E20 R., as well as any special conditions, are deemed to be accepted by our customers at the time of acceptance of these GCS even if they differ from their beliefs or customs. The execution of the orders implies the acceptance of the general or particular conditions of purchase of our Customers.

2. Prices

Except for special contractual provisions, our offers and our price lists are purely indicative and do not bind us in any case. Our prices can be changed without notice. They are intended ex our warehouse, packaging costs and taxes excluded. Shipping costs are charged to the customer, unless otherwise indicated or agreed with individual customers

3. Terms of Delivery

The delivery terms are given purely as an indication and not mandatory. Unless agreed in writing, failure to immediately fulfill the order will not, under any circumstances, give the right to its cancellation and no compensation is due. Orders with fulfillment exceeding a month are accepted subject to price verification as imposed on us by our suppliers or by circumstances beyond our control that would make delivery impossible or more expensive. In any case, the products will be invoiced at the conditions in force at the time of the supply date regardless of the price and conditions under which the orders were confirmed. We reserve the right to partially fulfill the orders received, meaning each delivery made by sold. The buyer cannot, under any circumstances, refuse the receipt of the goods, and must always make the payment unless he subsequently asserts his possible reasons (solve et repete)

4. Representation

Our brokers, agents, engineers and technicians have no power to bind the Company. Offers made on a personal basis to any customer must always be confirmed by the E20 R. We retain the right to cancel an order that has not been given such confirmation.

5. "Agreement"

Our products are always considered as sold, received and accepted in our warehouses. The products travel at the risk and peril of the recipient even in the case of sale or delivery "free". In the absence of precise instructions, the shipment will be carried out by the means deemed most appropriate and therefore this cannot give rise to complaints. The goods are not covered by insurance of any kind unless expressly requested and on behalf of the buyer. Any reservation of acceptance must be made to the transporter or carrier. The Customer undertakes to accept and collect orders within 5 (five) days from the date on which he is aware of the availability of the products.

6. Returns Complaints

20R. The customer is required to examine the goods received and to communicate in detail to E, within 14 (fourteen) days of delivery, any defects found - or verifiable - at a first examination, or any other complaint in relation to the products. In the event that the customer does not make the above communication, the products will be considered definitively accepted and compliant with the provisions of the sales contract, without prejudice to the possibility, which can be exercised within and no later than 1 (one) year from delivery, to denounce any defects, not apparent, within 14 (fourteen) days of their discovery (in compliance with the provisions of art. 1495 of the Civil Code). It is understood that the customer must refuse delivery by the carrier of damaged packages and must, in this regard, immediately inform E20 R of the incident. All complaints concerning the products delivered and sold must reach us within 14 (fourteen) days of receipt, referring to the number of the delivery note or invoice. After this deadline, the complaint can no longer be accepted. No returns will be accepted unless previously agreed in writing by us. The return will be ascertained only intact, in its original intact packaging. Any complaints relating to our invoices must be brought to our attention by registered letter sent within 10 (ten) days of receipt of the document. Otherwise, the invoices are intended to be accepted without reservation. Complaints cannot in any case justify the delay or non-payment. Shipping costs related to the return will be charged.

7. Guarantees

The guarantees granted to non-assembled products by E20 R refer exactly to those granted by the manufacturers as E20 R is only an intermediary. In any case, we do not guarantee that the products supplied are suitable for the specific needs of the user's activity. The products we market have not been designed or tested with components that ensure the level of reliability necessary for human diagnostic and therapeutic purposes, nor to be used as a critical component in any life support equipment, the failure of which could reasonably cause physical injury to humans. The warranty is valid for any material defects and is limited in any case to the simple repair or replacement of the defective components. All products or parts thereof replaced by E20 R will become the exclusive property of the same. The validity of the guarantee is subject to the exact use of the product as specified in the instructions made available to the user. The E20 R is not obliged to pay any indemnity against the user or third parties for the consequences deriving from the use of the software or hardware and for direct or indirect damages, accidents to persons. Damage caused to distinct goods of our material, loss of profit, damage caused or that will be caused by the deterioration or loss of data recorded by the user.

8. Contract

In case of our responsibility for the non-execution or the bad execution of the contract, the total of the eventual indemnity cannot, by express convention, exceed an amount equal to 10% of the price of the product causing the damage.

9. Ownership

The software marketed by us or supplied with the devices remains the property of its inventor or manufacturer who grants only a "license to use". The Customer may not, in any case, sell it to third parties, rent it, lend it or transfer it, either for consideration or free of charge, as the product is covered by copyright. The Customer undertakes to maintain the proprietary mentions shown on the media and user manuals and not to modify the products we sell in any way. It will keep the software rigorously applied all the indications of the manufacturer or inventor with good diligence, in particular it will not be able to make unauthorized copies, allow or encourage others to do so. Our customers, intermediaries between us and users, must include this sales paragraph or a similar test in their terms of sale. The risk for the perishing or damage of the products will be borne by the customer from the time of delivery or from the moment in which the delivery could not take place due to a fact attributable to the customer. The customer assumes the obligation of immediate return to E20 R of all products sent to him, but not yet owned by him, in the event that the customer does not promptly fulfill the payment of any sum due to E20 R. For this purpose the customer will allow E20 R, its employees and agents, to access its premises, for the sole purpose of proceeding with the collection of unpaid products. It is also understood that the request and the actual return of the products will not affect the right of E20 R to request full compensation for the damages suffered as a result of the customer's default.

10. Advances

Advances paid by our customers are understood to refer to the price of the order placed. The deposit cannot in any case be considered a deposit and therefore the amount paid commits the customers to the regular execution of the contract.

Art. 11.

Inalienable rights

1. The rights attributed to the consumer by this legislative decree are inalienable. Any agreement in contrast with the provisions of this decree is void.

2. If the parties have chosen to apply legislation other than Italian to the contract, the consumer must in any case be granted the protection conditions provided for by this legislative decree.

Art. 12.

S a n z i o n i

1. Without prejudice to the application of criminal law if the fact constitutes a crime, the supplier who contravenes the rules referred to in articles 3, 4, 6, 9 and 10 of this legislative decree, or who hinders the exercise of the right of withdrawal by the consumer according to the modalities referred to in article 5 or does not reimburse the consumer any sums paid by the latter, he is punished with a pecuniary administrative sanction from one million to ten million lire.

2. In cases of particular gravity or recidivism, the minimum and maximum limits of the sanction indicated in paragraph 1 are doubled. 3. The sanctions are applied in accordance with the law of 24 November 1981, n. 689. Without prejudice to the provisions regarding the powers of investigation of the officers and judicial police officers by article 13 of the aforementioned law no. 689, the administrative police bodies provide for the ascertainment of the violations. The relationship envisaged by article 17 of law no. 689, is presented to the provincial office of industry, commerce and crafts of the province in which the commercial operator's residence or registered office is located.

INFORMATION PURSUANT TO ART. 13 D. LGS. 196/2003 (Privacy)

The E20R, as data controller, pursuant to art. 13 D. Lgs. 196/2003 and in relation to the personal data that the company will come into possession of, provides you with the following information.

1) PURPOSE OF THE PROCESSING The data collected are processed in relation to contractual requirements and the consequent fulfillment of legal, fiscal, administrative and accounting obligations as well as to achieve an effective management of commercial relations (sales promotion, after-sales assistance, commercial communications and advertising).

2) PROCESSING METHODS The data will be processed through registration, consultation, selection, organization, processing and storage systems in paper and electronic archives for the purposes already mentioned above. The data processing is carried out by the Data Controller.


The provision of data is mandatory and any refusal to provide such data could lead to the failure or partial execution of the contract.


The persons in charge of processing and those in charge of the management and maintenance of electronic instruments may become aware of your personal data. Your personal data can be communicated to external collaborators, freelancers and in general, to all those public and private subjects to whom the communication is necessary for the correct fulfillment of the purposes for which it was given. Your personal data will not be disseminated. The optional, explicit and voluntary sending of e-mails to the addresses indicated on our site entails the subsequent acquisition of the sender's address, necessary to respond to requests, as well as any other personal data included in the message.


The data controller is E20 Robotics. PI 04447070758 based in Lecce - 73100 (LE) Via O.Del Balzo

Shipping costs include handling and packaging costs as well as shipping costs. Shipping costs vary according to the weight and total volume of the shipment. We recommend that you group your items in one order. We cannot group two distinct orders placed separately and shipping costs will apply to each of them. The package will be shipped at your own risk, but special attention is paid to the protection of fragile items. WE RECOMMEND ACCEPTING PACKAGES WITH RESERVE even if the packaging does not show signs of accidental bumps. ATTENTION: IF YOU DECIDE TO CHOOSE THE ECONOMIC SHIPPING NOT INSURED, THE COURIER'S LIABILITY IS QUANTIFIED IN 1 EURO / KG. When the package leaves our warehouse, the shipment travels at the buyer's total risk

The boxes are adequately sized and your items are well protected.